Delete your LostIsh account
LostIsh is a driving app by David Pack. This page explains how to delete your account and what happens to your data.
Delete it in the app
- Open LostIsh and go to Settings.
- Tap Delete account.
- Read the message and tap Delete.
If the app asks you to sign in again first, sign out, sign in, then repeat the steps. Deletion happens straight away.
What is deleted
- Your sign-in (your email address, and your name if you used Google). This is held by Google Firebase and is removed too.
- Your username, avatar and bio.
- Your achievements and progress.
- Any feedback you sent while signed in.
- Your place in any convoy, including any position you were sharing. A convoy you started will end.
- The route sets you built and your daily re-roll counts.
- Ratings and drive figures sent from that phone, which are stored against the phone's random device ID.
What is kept
- Anonymous road scores. A count of good and bad ratings for each short piece of road, with nothing that links it to you. These cannot be traced back to you.
- Backups. Our server's database is backed up every night. Each backup is deleted after 14 days, so your data can remain in an old backup for up to 14 days after you delete it.
- Short technical server logs (such as the time and IP address of a request), kept for a short time for security and fixing faults.
- Daily route counters tied only to a phone's random ID, which stop the free limits being used unfairly.
If you can't use the app
Email lostish.app@gmail.com with the subject "Delete my account", from the email address you signed in with. If you used the app as a guest, include your device ID instead. You can find it at the bottom of Settings, then Privacy Policy. We will reply and delete your data within one month.